Terms Of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

These terms tell you the rules for using our website Sherridge.com (our site).

Sherridge.com is a site operated by Sherridge Ltd ("We"). We are registered in England and Wales under company number 14434769 and have our registered office at 86-90 Paul Street, London, England, EC2A 4NE.

We are a limited company.

To contact us, please email [email protected].

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

These terms of use refer to the following additional terms, which also apply to your use of our site:

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 5 January 2023.

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer our rights and obligations under these terms to another organisation or Contractor. We work with third-party Solicitors to fulfil the Contractual obligations between us and you.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

We are the owner or the licensee of all intellectual property rights on our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by Contract under the laws which are applicable to us.

This site, its content and any services provided in relation to the same is only targeted to, and intended for use by, individuals located in the United Kingdom (each, a Permitted Territory). By continuing to access, view or make use of this site and any related content and services, you hereby warrant and represent to us that you are located in a Permitted Territory.

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

This website may include information and materials uploaded by other users of the site, including to social media pages, video-sharing sites, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

The Charges for the Services will be required upfront and shall be calculated as displayed on the Supplier’s website. The Charges will be processed through a third-party software, Stripe, which will also require the Customer to provide a form of identification. Once payment of the Charges is processed, the payment is held by Stripe until the Services are successfully rendered.

The Supplier shall be entitled to charge the Customer for any expenses reasonably incurred by the individuals whom the Supplier engages in connection with the Services, for example for the cost of services provided by third parties, the Solicitor and required by the Supplier for the performance of the Services.

The Supplier is not VAT registered and therefore all amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax (VAT).

The Order shall only be deemed to be accepted when the Solicitor accepts the Order and the Supplier issues written acceptance of the Order at which point, and on which date the Contract shall come into existence (Commencement Date).

The Customer shall first fill out an e-form which can be found on our website, or directly at: https://sherridge.com/get. This e-form will constitute part of the Customer’s Order. This will include gathering contact data and identity data such as the Customer’s name, phone number and email address as well as the Customer’s description of the matter.

Once the Customer has submitted the e-form, the Customer must confirm their email address by entering the code sent to their email address onto our website.

Our algorithm will then attempt to match the Customer with a suitable Solicitor. Either, a Solicitor will be successfully matched with the Customer and make contact, or, if our algorithm does not find a suitable Solicitor, the Customer will be notified.

The Customer must make payment upfront as outlined in the ‘Charges and Payment’ section. Every Customer is subject to standard KYC and AML checks. The Supplier will process an identification check using a third-party processer: Stripe. If the Customer fails this check, the Order will terminate, and the Supplier will not have any obligations whatsoever.

Once payment has successfully been processed and the Supplier receives written confirmation, the Supplier shall share the Customer’s details in the form of a request (the ‘Request’) with the pool of Solicitors that the algorithm has selected on behalf of the Customer. The Request will then be active for four (4) hours for a Solicitor to accept on a first-come-first-serve basis and Solicitor will conduct a consultation with the Customer within 12 working hours of accepting the Request. If a Solicitor rejects the Request within the four (4) hour period, another Solicitor will have the opportunity to accept the Request. However, if the Request is not accepted within 4 hours, the Customer will automatically be refunded and notified in writing by the Supplier.

The Customer is unable to substitute the Solicitor, unless a satisfactory reason is given, which will be assessed on a case-by-case basis and determined based on the Supplier’s absolute discretion. The Supplier will attempt to meet the requirements selected by the Customer in the e-form but does not guarantee it can fulfil every request.

Following a consultation taking place, the Solicitor has mandated to email the Customer a follow-up report (the “Report”) within 12 hours which outlines what was discussed in the consultation solely and specifies the relevant options discussed in the consultation that the Customer has as well as the associated risks with each option identified.

The Customer may write a written complaint to [email protected] within 48 hours of the consultation taking place, or 48 hours after the receipt of the Report. Any complaints will be investigated internally, and a determination will be made within 5 working days of receiving the complaint and the Customer will be informed of the decision within the same time frame.

The Supplier shall act solely as an introducer and facilitate contractual relations between the Customer and the Solicitor.

The Solicitor shall supply the Services to the Customer in accordance with the Order.

The Solicitor shall use all reasonable endeavours to meet any performance dates given, but any such dates shall be estimates only and time shall not be of the essence for the performance of the Services.

The Supplier reserves the right to amend the Order if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services, and the Supplier shall notify the Customer in any such event.

The Supplier warrants to the Customer that all the Solicitor is a qualified Solicitor in England and Wales and are regulated by the Solicitors Regulation Authority.

The Supplier warrants to the Customer that the Services provided by the Solicitor have at least three (3) years’ experience post being admitted as a Solicitor in England and Wales or the relevant jurisdiction.

The Supplier warrants to the Customer that all Solicitor holds valid professional indemnity insurance.

The Customer shall:

If the Supplier's performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):

The Supplier does not warrant or guarantee the Services carried out by the Solicitor and therefore limits its liability accordingly.

Any claims that may arise out of the Services should be addressed directly to the Solicitor or the Solicitor’s professional indemnity insurance.

References to liability in this section include every kind of liability arising under or in connection with the Contract including liability in Contract, tort (including negligence), misrepresentation, restitution or otherwise.

Neither party may benefit from the limitations and exclusions set out in this clause in respect of any liability arising from its deliberate default.

Nothing in this section shall limit the Customer's payment obligations under the Contract.

Nothing in the Contract limits any liability which cannot legally be limited, including but not limited to liability for:

The caps on the Supplier's liabilities shall be reduced by:

Subject to the no limitation in respect of deliberate default, no limitation of Customer's payment obligations and liabilities which cannot legally be limited provisions, the below sets out the types of loss that are wholly excluded:

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes.

Unless the Customer notifies the Supplier that it intends to make a claim in respect of an event within the notice period, the Supplier shall have no liability for that event. The notice period for an event shall start on the day on which the Customer became, or ought reasonably to have become, aware of the event having occurred and shall expire 48 hours from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.

This section shall survive termination of the Contract.

Without affecting any other right or remedy available to it, either party may terminate the Contract by giving the other party one months' written notice.

Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if:

Without affecting any other right or remedy available to it, the Supplier may terminate the Contract with immediate effect by giving written notice to the Customer if:

The Supplier will deem for the Contract to expire and terminate once the Customer receives a consultation and does not issue a complaint within 48 hours following the consultation as outlined in the “How our service works” section.

Termination of the Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.

Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination of the Contract shall remain in full force and effect.

Our “goodwill” refund policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable legislation.

We operate a strict and fair refund policy for all Customers that use our Services. We are able to provide a full refund under three circumstances, subject to an internal review:

Each refund request will be reviewed internally by the Supplier, and a decision will be made and shared with the Customer within 5 working days of the request.

This is not intended to be a full statement of all your legal rights under the Consumer Rights Directive or other relevant consumer legislation.

We will only use your personal information as set out in our privacy policy which can be accessed by using this link.[AN7]

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact [email protected].

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.