Service Quality Standards

01

To resolve the clients’ issues out-of-court or by pre-trial dispute resolutions.

02

To keep law language simple and understandable to the client.

03

To provide clients with a minimum of two scenarios with specific outcomes for their case and the legal consequences for each choice.

04

To deliver services as quickly as possible without compromising on quality.

05

Maximum transparency at all stages: a client understands how the service should be provided, a lawyer understands how it will be rated.

06

The client's emotional state we are aiming for is "I understand everything and I can make my own choice about the path I want to take".

07

The content of the lawyer's written opinion does not contradict what the client was told at the meeting.

08

Never force the client into any of the suggested scenarios. 

09

Punctuality, neat appearance and friendliness are just as important as lawyer’s expertise